IT Support Specialist

Job Summary

We are seeking an IT Support Specialist to join our team. This on‑site position is based in our Birmingham office and reports to an IT Support Manager.

The role involves providing technical support to attorneys and staff for all PCs, phones, AV equipment, IT peripherals, and IT infrastructure.

• Support all PCs, phones, IT peripherals and IT infrastructure in the office
• Document work in the IT incident ticketing system thoroughly
• Provide support to incidents escalated from IT Technicians or the Service Desk
• Provide technical support during events, conferences and meetings, on‑site and off‑site as needed
• Support office administration activities, projects and priorities as assigned
• Participate with internal IT groups during projects and activities
• Respond to power, HVAC, network and other outages, planned and unplanned in the office
• Special projects and duties as assigned

• 3+ years in a corporate environment
• 3+ years of technical support experience
• Experience using and supporting Microsoft Windows 10
• Experience using the Microsoft Office Suite, especially Outlook and Word
• Experience supporting and troubleshooting Cisco VoIP phone and voicemail system
• Experience supporting and troubleshooting web conferencing (especially Zoom and Microsoft Teams)
• Experience using and supporting Apple and Android mobile devices and OSes
• Experience configuring and supporting printers and multifunction devices
• Experience using Service Now to log IT incidents
• Network troubleshooting knowledge
• General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues)
• Experience supporting and troubleshooting audio‑visual equipment
• Strong customer service orientation, with a can‑do attitude and follow‑through skills
• Analytical and problem‑solving skills
• Ability to work well with others in a team environment requiring minimal supervision
• Strong overall written and oral communication skills
  
  Ability to effectively contribute to project documentation
• Ability to contribute and positively impact internal specialty support team or a major project
• Capable of traveling for business and working in different H & K sites independently
• Capable of lifting and moving equipment weighing up to 50 lbs.
• Ability to work onsite at H & K offices

Bachelor’s degree.

ITIL Foundations, A+, or demonstrated equivalent experience.

• Comprehensive medical (PPO and HDHPs)
• Dental and vision plans, including coverage for domestic partners
• Life and AD&D insurance
• Short and long‑term disability insurance
• Tax‑advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• Health advocacy services
• Behavioral health and counseling resources for all family members
• 401(k) and profit sharing
• Backup dependent care
• Senior care planning support
• Resources for individuals with developmental disabilities and their caregivers
• Paid holidays, other paid time off, and paid leave for new parents

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Applicants who require an accommodation during the process should contact Appl