Senior Support Specialist, Endpoint Management

Location : Main Campus - Homewood, AL
Job Type: Staff Full Time
Job Number: FY2600615
Division: Finance & Business Affairs for Staff
Department: STA-Enterprise Support Services
Opening Date: 04/28/2026
FLSA: Non-Exempt

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Description

The Senior Support Specialist plays a key role in keeping campus technology running at its best. This role will provide advanced technical support and endpoint management for faculty, staff, and students-ensuring computers, printers, and related devices are secure, efficient, and reliable. They will collaborate with IT peers, handle Tier 1 escalations, and help maintain exceptional service standards across campus.
Job Duties

• Provide advanced endpoint management and technical support to the Samford community for issues unresolved by Tier 1 support.
• Administer and maintain endpoint management solutions, including Intune, Jamf, Delinea, KACE, and related tools.
• Provide backup support to team members for classroom technology issues.
• Support and act as vendor liaison for campus contract printing services (hardware and software).
• Provide in-office support for issues not resolved remotely, such as printer problems or software installations.
• Provide occasional in-person or phone assistance for walk-in customers.
• Resolve complex technical issues escalated from Service Desk Technical Analysts.
• Record and track support activities accurately within the ticketing system.
• Assist with research, testing, and development of IT projects and initiatives as assigned.
• Stay current with emerging technologies and trends in higher education IT environments.
• Pursue ongoing professional development to enhance technical and service skills.
• Perform additional duties as assigned.

Qualifications

• An Associate's degree or equivalent college level work or equivalent combination of work experience and education, preferably in a technology-related field.
• Excellent communication skills
• Must be able to lift 50 pounds
• Must be able to remain seated for extended periods

Preferred Qualifications

• Bachelor's degree
• Experience in customer support in higher education

We offer a complete benefits package to full-time employees including health care, dental, vision, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

To learn more details, visit our
01

Do you have an associate's degree or equivalent college level work or equivalent combination of work experience and education, preferably in a technology-related field?

• Yes
• No

02

Can you lift 50 lbs or more?

• Yes
• No

Required Question