Integration Specialist

Purpose of the Position
:
The Integration Consultant, supports customer installations and upgrades and serve as a conduit between our customers and integration vendor partners. You will also lead and coordinate efforts with colleagues in the areas of product enhancements, modifications and installations.

Essential Duties and Responsibilities

• Setup/Install Symphony Mobile Communication module interfaces
• Provide consultative analysis of current dispatch operations
• Recommend best practice workflows to customers in order to help them fully utilize the integration modules
• Test modifications and enhancements to the integration modules
• Provide small and large group training to customers
• Conduct remote training sessions with clients on an as needed basis
• Assist Sales team with technical information and Statements of Work
• Ability to travel 50-75%, with occasional weekend travel
• Ability to learn internal software and systems
• Strong written and verbal communication skills
• Ability to manage competing priorities and projects efficiently
• Ability to interact with varying organizational levels confidently
• Ability to communicate technical information coherently to a variety of stakeholders

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience

• Bachelor’s Degree with 2+ years of experience providing customer support and/or training, required; or 6+ years of providing customer software support and/or training, required.
• Working knowledge of the transportation industry, preferred.
• Intermediate knowledge of Microsoft Office Suite, required.
• Experience setting up and installing Symphony Mobile Communication module interfaces, high preferred.
• Experience with Mobile Communication Modules.
• Experience testing modifications and enhancements to integration modules, required.
• Experience with McLeod’s suite of products, preferred.