Cyber Security Professional

Job Location:

G
-Birmingham-Three Snowhill

Advertised Salary:
Competitive with Great Benefits

Posting Date: 28th May 2026

Function:
Cyber Security

Location:

Birmingham

Cybersecurity is crucial because it protects individuals and organizations from the risks and consequences of cyberattacks, ranging from financial loss and reputational damage to identity theft and physical harm. It safeguards sensitive data, maintains privacy, ensures compliance with regulations, and enables businesses to continue operations, building trust with customers.

This role is based in BT's Birmingham office & requires 3 days in office

Availability to provide callout cover 24x7x365 is required

• Provide technical support, resolving escalated issues across lines of business to ensure systems availability to the customer.
• Support timely delivery of IT Provision, Incident handling, Service Requests and Change Management by the team to meet published SLAs and KPIs.
• Provide technical support in delivering the services offered by the team and input to service productivity to achieve targets.
• Provide line manager early visibility of issues that could impact Systems Engineering objectives, and manage escalations effectively.
• Support operational elements on transformational opportunities to help meet Enterprise Cloud Infrastructure and Technology objectives, influencing the business to adopt recommendations.
• Practice CI methodology as a standard operating tool to identify waste and drive improvements.
• Provide analytical and innovative input to projects/operational issues and support negotiations.
• At least one year’s experience working in a support role dealing with technical server issues.
• Need to provide callout cover 24x7x365.
• Good Windows server build and help, and support knowledge.
• Good Linux server build and support knowledge.
• Patching and vulnerability management experience.
• Understanding of proxies and networking.
• Understanding of Cyber Security principles.
• Happy to work occasionally out of hours.
• Be agile – identify opportunities to use collaborative approaches and continuous improvement, contributing as a subject matter expert or content owner.
• Stakeholder management: collaborate and work effectively across complex matrix relationships, negotiating where needed to support agreements.

• From January 2025, equal family leave: 18 weeks at full pay, 8 weeks at half pay and 26 weeks at statutory rate for all parents.
• Enhanced women’s health support, including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (excluding bank holidays), increasing with service.
• 24/7 private virtual GP appointments for UK colleagues.
• 2 weeks carer’s leave.
• World-class training and development opportunities.
• Option to join BT Shares Saving schemes.