IT Infrastructure and Operations Manager

We’re looking for an experienced and hands‑on IT Infrastructure & Operations Manager to lead the delivery, performance and continual improvement of IT services across the organisation. Working closely with the IT Director, you’ll play a key role in shaping and delivering the IT infrastructure and operations roadmap across a fast‑paced, project‑based environment.

Location:

Birmingham

• Lead day-to-day IT infrastructure and operations services across the business
• Manage and improve cloud platforms including Azure, Microsoft 365, Teams and Share Point
• Oversee networking, telephony, desktop technologies and end‑user services
• Drive service performance, incident management, problem resolution and continuous improvement
• Manage relationships and performance of Managed Service Providers and third‑party suppliers
• Lead change, release, asset and configuration management processes
• Ensure resilience, security, backup and disaster recovery capabilities are maintained
• Act as a senior technical SME and support emerging technology initiatives
• Mentor and develop the IT Operations team while promoting a strong learning culture

• Strong background in IT Infrastructure and Operations leadership
• Technical expertise across Azure, M365, networking and end‑user technologies
• Experience managing operational IT teams and external suppliers
• Knowledge of ITIL and service management best practice
• Strong stakeholder management and communication skills
• Willingness to travel to business sites as required and ability to obtain Security Clearance

• Competitive salary
• 26 days annual leave (with the opportunity to buy or sell up to 3 days holiday)
• 3 additional long service days achieved after 3, 7 and 10 years
• Private medical insurance for yourself (with the option to buy family cover)
• Defined contribution pension scheme matched up to 8%
• Enhanced maternity, paternity and parental leave
• 2 days volunteering opportunities
• Flexible and Agile working (dependent on your role)
• Employee Assistance Programme
• Professional membership fees
• Perks at Work Employee discount scheme offering discounts on a range of categories such as electronics, home appliances, food & groceries, car buying, travel, fitness and more
• Flexible Benefits scheme which includes the opportunity to purchase benefits such as:
  • Critical illness insurance (with option to purchase for your partner)
  • Dental Insurance
  • Travel insurance
  • Cycle to work scheme
  • Retail vouchers/payroll giving/activity pass for top leisure attractions

Tilbury Douglas is a leading UK building, infrastructure, engineering and fit‑out company. We deliver vital projects across a range of sectors including health, education, highways, justice, defence, aviation, water and environment.

It is our people who make Tilbury Douglas a success. We believe our inclusive culture encourages new ways of thinking, enabling us to innovate whilst remaining resilient. We value and celebrate all individual differences and look forward to receiving your application. We have now achieved our Investors in Diversity status.

Please note we do not have a sponsorship licence.

Please note that this role is subject to Baseline Personnel Security Standard (BPSS) clearance which includes identity, employment history, and criminal record checks.

We look forward to receiving your application!