Head of IT Support Services
Listed on 2026-06-08
-
IT/Tech
IT Project Manager, IT Support, Systems Administrator, IT Consultant
Head of IT Support Services (UVCB-873) Birmingham, England
Salary: GBP
48,822 - GBP
56,535 per annum
Job Title:
Head of IT Support Services
Location:
Birmingham
Job type:
Permanent, Full time
UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating.
The RoleUniversity College Birmingham is a leading institution dedicated to excellence in teaching, learning and innovation. With a diverse and growing community of students and staff, we are committed to delivering outstanding digital services that empower learning, collaboration, and discovery.
As we continue to expand our digital capabilities, we are seeking a professional and experienced Head of IT Support Services to lead the strategic development, resilience, and security of our technical support services.
The role is responsible for ensuring reliable, efficient, and responsive IT support for staff and students, aligned to institutional priorities, digital transformation programmes, and service excellence standards.
QualificationsThe ideal candidate will have substantial experience working as a leader within IT Service roles, and will have managed and led high performing teams, projects and change across institutions.
Benefits- Generous allocation of annual leave
- 29 days’ paid leave per year
- 12 Bank Holidays & Concessionary Days
- Excellent Local Government Pension Scheme
- Employer Contributions – 20.9%
- Subsidised private healthcare provided by Aviva including a Digital GP Service
- Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support
- Annual health MOTs with our Registered Nurse
- Excellent staff development opportunities including professional qualification sponsorship
- A variety of salary sacrifice schemes including technology and cycle
- Heavily-subsidised on-site car parking in central Birmingham
- Free on-site gym membership
All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.
Applicants with experience in Head of IT Support Services, IT Support Services Manager, Director of IT Support, IT Service Delivery Manager, Head of Technical Support, IT Operations Support Lead, Service Desk Manager, Infrastructure and Support Manager, IT Helpdesk Director, Technical Services Manager, End User Support Manager, Head of Digital Support Services, IT Customer Support Lead, Technology Support Operations Manager, and ICT Support Services Director will be considered for this role.
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