Help Desk Analyst

Position Overview

Pay range: $17.95 - $29.00 / hour. Benefits and perks available for eligible positions include robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

To provide support to end-users for PC, server or mainframe applications, and hardware. To restore service and/or identify and correct core problems by interacting with network services, software systems engineering and/or applications development. To simulate or recreate user problems to resolve operating difficulties. To recommend systems modifications to reduce user problems. To refer more complex problems to intermediate and/or senior level.

• Monitoring help desk phones, e-mails and other electronic problem reporting mechanisms.
• Makes sure they are responding appropriately in a precise and timely manner.
• Provides computer hardware, software, and network problem resolutions.
• Implements and installs new computer solutions, and contributes to logistical solutions for unit needs.
• Utilizes Problem Management database to register problems and record most effective solutions.

Associate's degree in Information Systems or a related field and two (2) years of related experience required. Work experience may substitute for education requirement.