Computer Support Specialist

Position Overview

Pay range
: $45,395 - $73,770 / year

Benefits and perks available for eligible positions include
: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

A team of more than 400 professionals, Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.

To provide accurate, timely, and creative solutions to end-user computer and networking problems of moderate to complex nature to ensure end-user productivity. To perform restorative and maintenance actions either remotely or at the end user’s location to resolve problems, using basic troubleshooting and technical skills. To respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves and configuration changes.

To maintain accurate information and data regarding end-user issues within the tracking system and according to policies and standards. This position will commit to fostering an environment of heightened security following Information Technology Security Policies and participating in security training, such as Health Insurance Portability & Accountability Act (HIPAA) and Family Education Rights and Privacy Act (FERPA), on an annual basis.

• Is assigned and appropriately resolves open incidents, requests and tasks within the required SLA.
• Performs device imaging.
• Configure Laptops, Desktops, and Printers.
• Installs, configures and upgrades applications, other assigned hardware, software, applications and peripherals.
• Add, move and/or replace workstations, printers, PCs, laptops and other computer equipment as assigned.
• Provide onsite and/or remote assistance to equipment users.
• Occasional after-hours support will be necessary.
• Expertise managing multiple priorities simultaneously.
• Manage assigned projects to deliver services in accordance with established objectives.
• Highly motivated and desire to continually learn new technologies.

• Ability to work with or without supervision.
• Maintain positive communications with all team members, clients, and volunteers.
• Ability to perform physical activities such as, but not limited to, lifting heavy equipment (up to 50lbs.), bending, standing, crawling, and walking.
• Respond to inquiries from staff, service providers, site personnel and outside vendors and provide technical assistance and support in a timely manner.
• This role contributes to the team in an effort to share knowledge, document procedures and SOPs and provide training where required.
• This role could be onsite at UAB Main Campus, UAB Highlands, UAB St. Vincent’s Main; and/or UAB St. Vincent’s East.
• This role may be performed onsite at any of the following locations: UAB Main Campus, UAB Highlands, UAB St. Vincent’s Main, UAB St. Vincent’s East and/or UAB Affiliate.

Associate's degree in Information Systems or a related field and one (1) year of related experience required. Work experience may substitute for education requirement.