User Experience Lead

Job Description:

Job Title User Experience Lead Location Birmingham Corporate Title Vice President You will join Deutsche Bank as a User Experience (UX) Lead within the global Platform Now team, supporting a mission-critical Service Now platform used across the organisation. In this role, you will help shape a stable, reliable, and high-quality user experience across the platform, working closely with engineering, operations, and business teams in a regulated environment.

You will ensure Service Now solutions are intuitive, consistent, accessible, and aligned with business outcomes, platform governance, and enterprise UX principles.

This is an opportunity to make a meaningful impact, bring forward ideas, and contribute to the strategic direction of the platform as part of a supportive and inclusive team.

What we’ll offer youA healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them Competitive salary and non-contributory pension
30 days’ holiday plus bank holidays, with the option to purchase additional days

Life Assurance and Private Healthcare for you and your family

A range of flexible benefits including Retail Discounts, a Bike4

Work scheme and Gym benefits

The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your

Key Responsibilities Define and lead the UX strategy, standards, and experience principles for the Service Now platform

Act as the Service Now UX authority in governance forums, driving high-quality and consistent user experiences

Establish and lead Service Now UX governance, including participation in design authority forums, and ensure user needs are understood and embedded throughout solution intake, design, and delivery

Partner with Product Owners, Business Analysts, Architects, Developers, and Enterprise UX and Organisational Change Management (OCM) teams to shape UX decisions across portals, work spaces, and workflows

Review and guide UX designs and implementations to ensure they meet standards for usability and accessibility

Lead complex, cross-functional initiatives with a high degree of autonomy, influencing platform standards and outcomes

Your Skills and Experience

Experience with the Service Now platform, including a track record of influencing or leading UX outcomes

Strong knowledge of UX principles, methodologies, and Service Now best practices

Good understanding of core modules such as ITSM, ITOM, ITAM, CMDB, and Service Request Working knowledge of platform configuration, including flows, business rules, client scripts, and UI policies

Familiarity with incident, problem, change, and request management processes

Strong communication and stakeholder management skills

How we’ll support you Training and development to help you excel in your career

Flexible working to assist you balance your personal priorities

Coaching and support from experts in your team

A culture of continuous learning to aid progression

We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)
Please note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK. Should you already have a Skilled Worker visa and are identified for a role, we can discuss and support you with the process

About us Deutsche Bank is the leading German bank with strong European roots and a global network.  to see what we do.

Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality and has been awarded a Gold Award from Stonewall and named in their Top 100 Employers .If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on  to discuss.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.
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