Senior Manager Application Support

Position Title: Senior Manager - Application Support

Location: Hybrid in Birmingham, AL

Position Status: Full Time

Relocation Assistance: Yes

We’re looking for a Senior Manager - Application Support to oversee and optimize our enterprise application ecosystem, which includes custom ? built platforms (OMS) and leading SaaS solutions such as Manhattan, Dynamics 365, and Google Cloud. In this role, you ’ ll partner closely with cross ? functional product teams — Sales, Product Management, Supply Chain, Finance, Inventory, CRM, and Data Integration — while leading a global onshore/offshore support team.

This is a hands ? on leadership role for someone who thrives in complex environments, enjoys solving challenging technical problems, and is passionate about building reliable, scalable, high ? performing business applications.

• Lead and mentor a global team of application support engineers in an onshore/offshore delivery model.
• Support, maintain, and enhance Tier ? 1 enterprise applications including order management, warehouse operations, payments, and inventory systems.
• Troubleshoot complex technical issues, drive root ? cause analysis, and ensure high system availability and performance.
• Collaborate with product teams to understand business needs and translate them into scalable technical solutions.
• Optimize application performance through debugging, tuning, monitoring, and proactive maintenance.
• Drive automation and delivery improvements using GenAI, scripting, and Dev Ops best practices.
• Participate in architectural discussions and contribute to solution design for new features and integrations.
• Support Dev Ops processes with a focus on Azure Dev Ops pipelines, CI/CD, and automated deployments.
• Lead incident management, escalation handling, and communication with global stakeholders.
• Contribute to continuous improvement initiatives, system upgrades, and modernization efforts.
• Design and build interfaces between ERP, legacy systems, and cloud applications.
• Provide expert ? level support for custom supply chain applications and integrations.

• 10+ years of experience supporting or developing enterprise applications in complex environments.
• Strong technical expertise in:
• Java (Spring Boot, Quarkus, Java 7–21)
• JavaScript, React, Node.js, EXTJS
• SQL/DB2, stored procedures, database architecture
• Google Cloud (Pub/Sub, Cloud Run, GKE, Cloud Storage)
• Azure, Azure Dev Ops, Terraform, Git Hub
• Experience leading onshore/offshore or nearshore delivery teams.
• Background supporting ERP or supply chain applications (preferred).
• Ability to diagnose and resolve complex application issues across full ? stack environments.
• Strong communication skills and the ability to collaborate with technical and non ? technical teams.
• A passion for quality, ownership, documentation, and continuous improvement.
• Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent experience).

Competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans.