Account Manager - Software Support

The Account Manager will build and maintain customer relationships while providing solutions pertaining to McLeod Software. This position will serve as the Customer Relationship Manager and will work in conjunction with the internal support teams with a goal of resolving any issues for a customer or identifying appropriate modifications that may be needed to meet the customers’ needs.

• Serve as the primary and central point of contact for all account related activities
• Manage all Help Desk and Support related situations for assigned accounts
• Conduct regular review and communication with customers on open items
• Responsible for continuous growth in technical understanding and skills
• Identify specific opportunities for improvements to business processes, training, upgrades, modules, interfaces, etc. that would be beneficial to the customer
• Document basic architectural environment, business operation, and company profile for each assigned customer
• Inform management of any significant new or events related to customers
• Participate in customer billing review and assist with resolving billing issues/disputes as needed
• Train fellow team members
• Knowledge of business accounting principles preferred
• Ability to work independently and as a member of a collaborative team
• Excellent analysis and assessment of business needs and cross-system impacts
• Working knowledge of the transportation industry preferred

• Bachelor’s degree in Business, Computer Science or equivalent work experience
• A minimum of two years’ experience providing technical support to end users (hardware and software support)