Computer Operator III at General Dynamics Information Technology

Computer Operator III – General Dynamics Information Technology

Location:

Fort Novosel, AL. Requisition . Clearance Level: Secret. Eligible for US citizens only. The role is based at the customer site.

• Operate as the first point of contact after the Army Enterprise Service Desk (Tier
  1), addressing incidents and service requests involving end‑user devices and basic networking issues.
• Provide Tier 2 IT support to both classified and unclassified networks, integrating with the Army ITSM system to resolve issues not resolved by Tier 1.
• Execute technical troubleshooting across desktops, laptops, tablets, printers, and multi‑function devices.
• Install, troubleshoot, and repair computer systems, hardware, and peripherals.
• Guide customers through recommended problem‑solving steps and handle complex incidents escalated from Tier 1.
• Set up or repair computer equipment and related devices, and perform system setups for new hires.
• Install and train users on new hardware or software.
• Document standard support procedures for use by colleagues.
• Maintain parts inventory and log all service/repair activity.
• Elevate difficult cases to support technicians or senior analysts; remotely take over user control when necessary.
• Prioritize workload to ensure critical issues are resolved first.

• At least 3 years of related experience in IT/Computer Science or equivalent field.
• Associate's degree or equivalent experience.
• Proven experience as a Computer Operator.
• Ability to obtain and maintain a Secret security clearance.
• Strong analytical skills to diagnose and determine the cause of computer problems.
• Excellent documentation of customer problem descriptions.
• Attention to detail and computer literacy.
• Effective communication skills, both written and verbal.
• Ability to work independently and as part of a team under pressure.
• Proficiency with Microsoft Office Suite.
• Interpersonal skills to interface with a variety of personalities and rank.
• Dedication to problem solving and process analysis.

• Microsoft 365 Certified:
  Endpoint Administrator Associate.
• Microsoft training – a low‑level Microsoft certification required (prepare within 60 days, retest at 90 days if needed).
• ITIL v4 Foundations or higher (ITIL Training certification meets this requirement).
• Optional IAT Level II certifications: CCNA‑Security, CySA+, GICSP, GSEC, Security+ CE, CND.

The likely hourly rate for this position falls between $20.57 and $23.07. Final compensation is based on experience, geographic location and contractual requirements and may differ from this range.

• 401(k) plan with company match.
• Comprehensive health, dental, vision, and health savings account options.
• Paid vacation, sick and personal time, holidays, and paid leave for parental, military, bereavement, and jury duty.
• Short and long‑term disability, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
• Full‑flex workweeks where possible and paid time off to support work‑life balance.
• Internal mobility and professional growth opportunities, including paid education and certifications.
• Access to cutting‑edge technology and a global technology and professional services environment.

Equal Opportunity Employer – Individuals with Disabilities – Protected Veterans.