Production Control Analyst

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

An IT Analyst on the Production Control team is responsible for working within the team, other IT teams, and Application Development teams to coordinate, track and move “in good order” changes into the environment following change management/release management and quality control procedures.

This position will lead efforts to standardize version control practices, policies, and tools in the various environments the team supports. Responsibilities Change, Release and Deployment Management

• Manage the IT service management lifecycle to enable beneficial changes to be made with minimum disruption to IT services.
• Work with IT leadership, Application Development, Infrastructure and other IT resource areas to define and communicate the change, release and deployment process.
• Execute deployment process to move ‘in good order’ changes into the various environments following change management / release management and quality control procedures for Model and Production environments.
• Responsible for managing the workload from service ticket requests, service outages, change control, and other related projects.
• Acts as a liaison between developers, infrastructure, and project management resources to plan changes to the various system and applications.
• Provide leadership for formal change management meetings and processes, including management of the forward schedule of change.
• Lead efforts to standardize deployment processes, policies and on the various environments.
• Prepares jobs for processing:
  • Prepares complex jobs on in model and production environments.
  • Works with development teams to prepare or revise job schedules as necessary.

Strategy & Planning

• Provides consultation to application development teams regarding change management requirements and provides recommendations for both the design and action plans for code promotion and new application/system integration.
• Coordinates with other Infrastructure teams to configure, install, maintain, and upgrade company's various system environments.
• Must have a strong working knowledge of
  • Mainframe Environment
  • Windows Servers
  • Linux and UNIX systems
  • iSeries-AS/400
  • Scheduling Tools
  • Powershell
• Ensures high level integration of application development with IT policies and strategies.
• SOX, IT governance, data strategy, security, and other IT functions.
• Makes and executes on well-thought-out decisions on the most complex or ambiguous issues.

Production Support

• Participates in outage situations and collaborates with other IT teams to restore the production environment.
• Resolves problems in model/production by diagnosing system/application and takes corrective action.
• Assesses and monitors operating environment for performance, capacity and system availability. Makes recommendations for changes as needed.

Disaster Recovery

• Partner with Application Development, Infrastructure, and BCP teams to help develop/ maintain Application Recovery Plans.
• Participate in DR exercises with the BCP coordinator and the Application Development teams.
• In event of a disaster:
  • Coordinate with DR Coordinator and senior leadership on recovery plans.
  • Validate application, infrastructure, data readiness based on application priority determined by BCP plan and senior leadership.
  • Once application readiness is confirmed, coordinate activities to restart application processing.

Work Experience, Education, Certification / Training Required

• Associate, Bachelor’s Degree or equivalent work experience required.
• Greater than 2 years of professional IT experience in an organization with complex, multi-tiered technical solutions including a mainframe.
• Minimum of 2 years’ experience with a change control processes.
• Strong understanding of Distributed Systems environments.
• Minimum of 2 years working with scheduling and change/release management software.

Knowledge,

Skills and Abilities

Required

• Strong technical and analytical skills with a track record of resolving complex…