Center Operator

Support Center Operator

Location:

Birmingham, AL (Onsite)

Duration: 12+ Months (Contract)

• Day-to-day monitoring of the primary SCADA and ancillary systems for health and availability.
• Front-line problem resolution and coordination of repairs with Department Personnel and/or other company personnel.
• Notification to key customers for the coordination of system outages and events that may impact other critical systems.
• Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback.
• Thoroughly track and document cases to completion with the help of Department personnel.
• Adhere to all Electronic and Physical access policies.

• Ability to apply excellent customer service skills.
• Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.
• Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
• Working knowledge of Windows-based operating systems is preferred.
• Working knowledge of AIX or other UNIX-based operating systems is preferred.
• Working knowledge of distributed computer networks is a plus.
• Ability to work nights, weekends, and holidays as a part of rotating shifts.