End User Computing; EUC Engineer

Job Description

End User Computing (EUC) Engineer responsible for designing, implementing, and maintaining desktop solutions across various technologies and platforms. Collaborates with cross‑functional teams to understand business requirements, create scalable and secure architectures, and ensure smooth deployment and operation of desktop environments.

• Design end‑to‑end desktop solutions by analyzing business requirements, assessing existing infrastructure, and delivering scalable, secure, and high‑performance architectures.
• Integrate application and desktop products, including virtual apps and desktops, to provide comprehensive and cohesive desktop solutions.
• Configure and manage virtual machines, session hosts, virtual networks, and storage to create and maintain virtual desktop environments.
• Ensure proper image management, user profile management, and application delivery mechanisms.
• Design and configure network connectivity between on‑premises infrastructure and cloud services, including network security measures such as firewalls, VPNs, and load balancers.
• Optimize desktop environments for performance, scalability, and user experience.
• Monitor and tune resource allocation, load balancing, and network bandwidth to ensure optimal performance.
• Implement security measures, including data encryption, access controls, and compliance requirements.
• Design and implement high availability and disaster recovery solutions to minimize downtime and data loss.
• Create redundancy mechanisms, backup strategies, and failover mechanisms to ensure business continuity.
• Assist with the setup of monitoring tools and processes to proactively monitor desktop infrastructure.
• Identify and troubleshoot performance issues, system errors, and network connectivity problems.
• Create design documentation, implementation guides, and operational procedures, policy documents, and controls.
• Lead and coordinate with cross‑functional teams to design and provide timely resolution to escalated issues.
• Write, test, validate, and install packages for software upgrades and patches.
• Provide support for incidents and problems escalated from tier 1 and tier 2 support teams, focusing on PC hardware, operating systems, peripherals, and other issues.

• Bachelor’s degree in computer science, information technology, or a related field and four (4) years designing and implementing desktop solutions.
• Or high school diploma/GED and eight (8) years designing and implementing desktop solutions.
• Experience in network design, including connectivity options, firewalls, VPNs, and load balancers.

• Related certifications in A+, Azure, Citrix, Jamf, Microsoft technologies, etc.

• Ability to work with minimal supervision.
• Excellent customer service skills.
• Familiarity with identity and access management concepts.
• Knowledge of operating systems.
• Knowledge of security best practices, data encryption, access controls, and compliance requirements.
• Knowledge of systems automation tools, including Power Shell, VB scripting, or shell scripting.
• Knowledge of typical server applications and services (e.g., SCCM, SQL, Active Directory, WSUS, GPOs, Jamf).
• Knowledge of virtual desktop services.
• Strong analytical, problem‑solving, and conceptual skills.
• Strong verbal and written communication skills.
• Understanding of performance optimization techniques, monitoring tools, and troubleshooting methodologies.

• Implement and support Jamf Pro configurations.
• Assist with Zero‑Touch Provisioning for macOS using Automated Device Enrollment.
• Apply and maintain macOS configuration baselines aligned with security standards and MDM capabilities.
• Create and maintain macOS packages, scripts, and automation for deployment, patching, and configuration.
• Support integrations between Jamf Pro and enterprise systems such as identity providers and security platforms.
• Participate in macOS version lifecycle activities, including testing, validation, phased deployments, and user communications.
• Leverage Jamf Pro APIs and built‑in tooling for reporting, remediation workflows, inventory accuracy, and compliance.
• Develop and…