Risk, Quality and Performance Analyst

Overview

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS
015, P3, Band 6

• Serve as the Risk, Quality, and Performance Analyst, ensuring compliance with service quality, performance metrics, and governance requirements.
• Develop, monitor, and report on performance metrics, KPIs, and SLAs, supporting continuous service improvement and operational transparency.
• Conduct quality assurance reviews of operational processes, deliverables, and reporting artifacts to ensure alignment with agency standards and federal best practices.
• Support risk identification, tracking, and mitigation activities, including operational risks, compliance risks, and performance risks across functional areas.
• Assist with audit readiness, process documentation, and quality controls, ensuring artifacts meet agency and federal oversight expectations.
• Coordinate with program management, operations, and cybersecurity teams to support service reviews, performance reporting, and corrective action plans.
• Provide support for onboarding, administrative, and compliance functions, including documentation tracking, training verification, and access readiness as required.

• Ability to obtain and maintain a Public Trust is required.
• An active Public Trust and/or DHS suitability is preferred.
• Must be a U.S. citizen without dual citizenship.
• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
• 5+ years of experience in quality assurance, performance management, risk management, or IT service management in a federal or enterprise IT environment.
• Demonstrated experience performing quality assurance, performance analysis, or risk management functions in a federal or enterprise IT environment, including validation of deliverables, processes, and reporting artifacts.
• Proven ability to develop, monitor, and report Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and performance metrics in support of continuous service improvement.
• Experience supporting risk identification, tracking, mitigation, and reporting, including maintenance of risk registers and corrective action plans.
• Knowledge of IT Service Management (ITSM) concepts and operational governance, including quality controls, performance reviews, and compliance monitoring.
• Ability to review, assess, and validate documentation for accuracy, completeness, and compliance with federal standards, policies, and contract requirements.
• Experience producing clear, accurate written reports and briefings for program management and government stakeholders.
• Familiarity with federal information security and compliance environments, sufficient to support quality and performance oversight activities.

• Knowledge of IT Service Management (ITSM), SLA monitoring, and performance reporting frameworks.
• Familiarity with Service Now, SharePoint, or similar enterprise reporting and workflow tools.
• Experience supporting risk registers, quality management plans, and continuous improvement initiatives.
• Strong written and verbal communication skills for executive-level reporting and stakeholder coordination.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.

Annual salary ranges from $60,000.00 to $90,000.00. Salary determination considers job location, education, training, experience, and other factors. Pay transparency and internal alignment practices apply.

Benefits include health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.

Reasonable accommodations are provided to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If assistance is needed, contact People Operations at