Customer Success Manager Job Birmingham area,Alabama USA,IT/Tech

As a Customer Success Manager, you will proactively own the technical relationship with post‑implementation customer accounts. You will serve as a trusted advisor, advocating for customer goals, resolving issues, and strengthening long‑term partnerships.

This position offers strong exposure to strategic customer management and technical relationship development, with significant opportunity for growth and skill development alongside experienced professionals.

What You Will Do:

In this role, you will take a disciplined, detail‑oriented approach to managing customer relationships and delivering consistent, high‑quality outcomes. You will:

Understand customer business and IT objectives to ensure alignment with delivered services
Act as the primary point of contact for customer concerns and technical issues
Drive issue resolution using standard processes and coordinate with internal support teams
Communicate regularly with assigned accounts and appropriately manage priorities
Develop strong working relationships across internal departments and stakeholders
Document and maintain customer processes, procedures, and technical configurations
Track, manage, and elevate customer tickets to ensure timely resolution
Provide clear status updates, root‑cause analysis, and resolution strategies
Identify and resolve systemic issues to prevent recurrence
Monitor compliance with Service Level Agreements (SLAs)
Ensure ticket data is accurate and up to date, including status, ownership, and billing details
Collaborate with service owners, system administrators, and other internal teams to align on customer needs
Provide recommendations for product improvements and emerging technologies
Identify and facilitate revenue opportunities within existing accounts
Mentor and support fellow team members
Perform additional duties as assigned

What You Will Bring:

You bring a strong customer‑first mindset, a passion for technology, and a drive for continuous improvement. You are committed to delivering an exceptional customer experience while maintaining professionalism, accuracy, and accountability.

Preferred Qualifications:

Bachelor’s degree in Computer Science, Business Administration, MIS, or a related field
Experience with enterprise support tools and ticketing/documentation systems
Technical knowledge of virtualization, networking, and IT service management

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