Scrum Master

Position Overview

As a Scrum Master within PNC’s Retail Tech organization, you will be based in Pittsburgh, PA or Birmingham, AL. You serve as a servant leader who builds trust, fosters collaboration, and adapts easily to a wide range of team personalities and working styles.

• Facilitate team ceremonies with confidence—removing blockers, guiding discussions, and ensuring constructive interaction among all members.
• Act as the team’s coach and cheerleader, supporting continuous improvement, encouraging accountability, and helping members grow in Agile maturity.
• Guide teams in Agile best practice while flexibly applying Scaled Agile concepts such as PI Planning, iteration planning, and confidence voting.
• Manage and maintain team documentation and workflow in Confluence, ensuring clarity, transparency, and alignment across teams.
• Support coordination across multiple squads or release trains, helping the team stay connected to roadmap priorities and dependency management.
• Track and communicate overall team progress providing visibility to stakeholders.
• Serve as a filter to remove impediments to progress as identified by the team.
• Protect the team from outside influences to ensure the team remains focused on Scrum Team priorities.
• Partner with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the team.

• 3+ years of relevant or direct industry experience in an Agile environment.
• Experience facilitating Scrum ceremonies and coaching teams.
• Strong knowledge of Agile Methodology, Scaled Agile Framework (SAFe), and Confluence.
• Excellent facilitation, conflict management, and problem‑solving skills.
• Strong communication and interpersonal skills; ability to guide teams with diverse working styles.
• Preferred certifications:
  Certified Scrum Master (CSM), Agile Certified Practitioner (PMI-ACP), or similar.
• Education:
  
  B.A./B.S. or equivalent; a combination of education, certifications, and experience may be considered.

• Medical, prescription drug, dental, and vision coverage.
• Life insurance for employee and spouse/child.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension and stock purchase plans.
• Dependent care reimbursement and backup child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance for select programs fully paid.
• Robust wellness program with financial incentives.
• Paid time off, including maternity/parental leave, paid holidays, occasional absence days, and vacation days ranging from 15 to 25 based on career level and years of service.

If an accommodation is required to participate in the application process, please contact us via email at  with "accommodation request" in the subject line and include your name, job , and preferred method of contact in the body of the email.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.