Coordinator, Cloud Services

Location:

McLeod Software Headquarters, 100 Corporate Dr, Birmingham, AL 35242, USA

The Cloud Services Coordinator’s primary function is to drive processes that lead to customer success for McLeod Software’s Cloud Services. They do this by identifying key stakeholders, internal and external, and creating a holistic solution to fit the needs of the customer or business. In addition to this, the Cloud Services Coordinator will oversee the onboarding of new Cloud Services customers and their adoption of the platform.

This role will assist other team members with the Cloud Services ticket queue.

• Drive process-oriented solutions for internal and external stakeholders
• Identify gaps or areas of improvement in existing areas and adapt solutions appropriately
• Help define and deliver milestones on multiple internal projects
• Communicate with customers to complete all tasks that are involved with implementing McLeod software within the Cloud Services infrastructure
• Coordinate with customer, customer IT team and Cloud Services technical staff to ensure that technical information is communicated accurately and efficiently
• Follow up with customers and assist with completing tasks as needed in a timely manner
• Monitor Cloud Services ticket queue and complete tasks when appropriate
• Work with other internal teams on new initiatives to improve customer experience
• Assist with projects as assigned
• Create and maintain documentation around departmental processes
• Ability to learn internal software and systems
• Ability to identify process improvement areas and implement effectively
• Knowledge of process life cycles
• Ability to keep tasks organized and prioritize them effectively
• Willingness to learn technical terminology with goal of translating jargon to customers in plain words
• Ability to adjust/set proper expectations with customers and de-escalate situations
• Strong written and verbal communication skills for external and internal customers

At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software’s growth and success. When you join McLeod, you’re joining a company that’s built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.