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Help Desk Manager – Customer Support Ops Lead
Job in
Birmingham, Jefferson County, Alabama, 35275, USA
Listed on 2026-06-21
Listing for:
Neumo
Full Time
position Listed on 2026-06-21
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Neumo is seeking an experienced Help Desk Manager in Birmingham, Alabama, who will support the Revenue Compliance business unit. The role involves managing Help Desk activities, responding to client calls, and triaging service tickets effectively.
The ideal candidate will have over 5 years of experience in Help Desk management and be knowledgeable about contact center software. The position also emphasizes quality standards and communication with both customers and internal teams.
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