Implementation Coordinator II

At Jack Henry, we’re more than a technology company; we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people‑inspired innovation, empowering financial institutions to deliver seamless, secure, and human‑centered experiences. If you’re ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence, we’d love to meet you.

Our Enterprise Conversion Solutions (ECS) team, which specializes in taking high‑risk/secure financial data and converting it across formats, is seeking an Implementation Coordinator. This individual will liaise with customers, sales, programmers, vendors, project managers, consultants and internal ECS installation team members to support pre‑ and post‑data conversion projects. They will also provide project status and ensure the project plan is clearly defined, followed, and completed successfully.

The position can be based to work on a hybrid basis out of the following Jack Henry office locations:
Springfield, MO;
Monett, MO;
Birmingham, AL.

This is an hourly position with an hourly pay range of $21–$26 per hour.

• Prepare customers for implementation by conducting readiness reviews and ensuring all aspects of setup are complete.
• Establish guidelines and time‑frames to ensure a successful installation, monitor all phases, and ensure milestones are met. Escalate issues when necessary and interact with the project manager.
• Exercise the responsibility and authority to take steps to ensure a successful installation.
• Troubleshoot issues after implementation, document them, and ensure they are not repeated in subsequent conversions.
• Train installation team personnel and reinforce training to customers or provide guidance in training customer personnel.
• Participate in new release activities.
• Identify items that are outside the scope of a standard installation and participate in related project activities.
• Participate in sales turnover meetings to schedule and determine the scope of the project.
• Perform additional job duties as assigned.

• Minimum of 18 months of work experience in a technical field such as Technical Support, Networking, PC Tech, Systems Administration, Applications Analytics, or Applications Training.
• Ability to travel up to 5% for additional training at one of our Jack Henry office locations.

• Bachelor’s degree.
• Experience with MS SharePoint.
• Experience in project coordination, project management, or software implementation.
• Experience with general Windows networking.
• Entry to moderate experience with SQL databases.
• Entry to moderate understanding of virtual environments.
• Experience working in the financial industry.
• PMP certification.

If you got this far, we hope you’re feeling excited about this opportunity. Even if you don’t meet every single requirement, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal‑opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.