IT Help Desk Associate

Vaco Birmingham is working with multiple clients on new Help Desk opportunities. These firms vary in industry and offer direct hire and contract to hire opportunities. All positions are on‑site in Birmingham. The target pay rate for all positions is $50‑$60k.

• Technical Support Experience – At least 2 years of hands‑on experience providing IT support, troubleshooting hardware, software, and basic network issues.
• Knowledge of Operating Systems and Tools – Familiarity with common systems like Windows, macOS, and ticketing systems (e.g., Service Now, Zendesk).
• Customer Service Skills – Strong communication and interpersonal skills to assist users effectively, explain technical issues clearly, and maintain professionalism.
• Problem‑Solving Ability – Proven ability to diagnose issues, prioritize tasks, and resolve technical problems in a timely manner.
• Basic Networking and Security Knowledge – Understanding of fundamental networking concepts (TCP/IP, DNS, VPN) and basic security practices such as password management and phishing awareness.

The individual may also be eligible for discretionary bonuses and is eligible for medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions and/or to receive other benefits and privileges of employment, please contact

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain confidentiality to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position, and will limit disclosure of such information only as necessary to perform any obligations in furtherance of your application.

In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.