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Help Desk Manager: Support & Escalations Lead
Job in
Birmingham, Jefferson County, Alabama, 35275, USA
Listed on 2026-06-23
Listing for:
Neumo
Full Time
position Listed on 2026-06-23
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Neumo is looking for a Help Desk Manager in Birmingham, Alabama. The role involves managing Help Desk activities, maintaining customer communication, and reporting on performance metrics. Ideal candidates will have 5-10 years of management experience in a contact center or help desk environment.
Responsibilities include triaging issues, managing escalations, and providing coaching to Tier 1 & Tier 2 agents. Knowledge of software such as Amazon Connect and Salesforce Service Cloud is essential.
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