Bus Analysis Advisor

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analysis Advisor within PNC's Collections Platform Replacement (CPR) Transformation
- Retail organization, you will be based in Jacksonville, FL

We are seeking a highly organized and collaborative Business Analysis Advisor to support the CPR Transformation Agile Tech development team ("crew") in delivering high-quality solutions. This role will serve as the central point of coordination between business stakeholders, development, and QAE teams-ensuring a well-managed backlog, clear requirements, and smooth sprint execution.

The ideal candidate is detail-oriented, proactive, and comfortable operating in a fast-paced Agile environment, with strong communication and prioritization skills.

Key Responsibilities include:

Backlog Management & Prioritization

* Own, prioritize, and actively manage the team's JIRA backlog

* Maintain a clean, organized backlog with clearly defined and ready-to-work items

* Assign work based on team capacity and sprint goals

* Ensure proper JIRA hygiene, including accurate fields, statuses, and documentation

Agile Execution & Team Support

* Facilitate key Agile ceremonies such as sprint planning and backlog refinement

* Provide support across teams by stepping in for Scrum ceremonies as needed (e.g., stand-ups, retrospectives)

* Create, refine, and convert business requirements into user stories and tasks

* Review completed work and validate readiness prior to final Product Owner acceptance

* Ensure all work items meet "Definition of Ready" before entering a sprint

Stakeholder Communication & Customer Alignment

* Act as the primary spokesperson for the team, representing work and progress to stakeholders

* Clearly articulate requirements, priorities, and the business impact of deliverables

* Serve as a point of contact for developers and QA to clarify requirements and user stories

* Connect team members with appropriate stakeholders to gather necessary information

* Lead and facilitate discussions to resolve blockers and clarify requirements

Quality Assurance & Feedback Loop

* Review and validate testing evidence for in-sprint work, production incidents, SIT, and defects

* Ensure completeness and quality of testing documentation with no gaps

* Support backlog grooming and preparation for upcoming sprint cycles

* Develop materials and presentations for sprint demos and stakeholder reviews

Vision & Roadmap Contribution

* Develop a strong understanding of epics and broader product objectives

* Support work assignment decisions aligned with strategic priorities

* Identify risks, dependencies, and issues, and escalate appropriately

* Contribute to the continuous improvement of team processes and delivery outcomes

Qualifications

* 3+ years of experience in a Product Owner, Business Analyst, or Agile delivery role

* Strong experience with JIRA or similar backlog management tools

* Solid understanding of Agile/Scrum methodologies and ceremonies

* Excellent communication and stakeholder management skills

* Ability to prioritize competing demands and manage multiple work streams

* Experience working with cross-functional teams (Development, QA, Business)

Preferred Qualifications

* Certified Scrum Product Owner (CSPO) or similar Agile certification

* Experience supporting multiple teams or enterprise-scale Agile environments

* Familiarity with test validation and QA processes

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

* Directs the research, discovery, collection and interpretation of business requirements.…