Senior Business Systems Analyst

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Business Systems Analyst within PNC's Retail Tech organization, you will be based in Birmingham, AL.

R223440

Ability to communicate clearly with both technical and business teams.

Strong analytical, problem solving, and organizational skills.

Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.

Participates in identifying, evaluating, and configuring systems that are cost‑effective and meet business requirements.

Monitors client experiences and feedback on the use of business applications; enhances system productivity, as needed.

Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results.

Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary.

PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Participates in analyzing business requirements and production specifications for changes made to technology applications.
• Formulates and defines the system scope and objectives, based on user needs and business processes.
• Directs business process improvement projects for internal business groups, aiming to improve business results.
• Identifies and documents all system constraints, implications and consequences of various proposed system changes.
• Provides recommendations for addressing and resolving business issues for a specific business group.

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Application Development, Business Management, Business Systems, Customer Solutions, Design, Group Problem Solving, IT Requirements, Process Improvement Projects, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account;

back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally…