Computer Support Tech; Help Desk Analyst; Temp

Job Description

To provide accurate, timely, and creative solutions to end-user computer and networking problems of moderate to complex nature to ensure end-user productivity.

To perform restorative and maintenance actions either remotely or at the end user's location to resolve problems, using basic troubleshooting and technical skills.

To respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves and configuration changes.

To maintain accurate information and data regarding end-user issues within the tracking system and according to policies and standards.

This position will commit to fostering an environment of heightened security following Information Technology Security Policies and participating in security training, such as Health Insurance Portability & Accountability Act (HIPAA) and Family Education Rights and Privacy Act (FERPA), on an annual basis.

• Is assigned and appropriately resolves open incidents, requests and tasks within the required SLA.
• Performs device imaging.
• Configure Laptops, Desktops and Printers.
• Installs, configure and upgrades applications, other assigned hardware, software, applications and peripherals.
• Add, move and/or replace workstations, printers, PCs, laptops and other computer equipment as assigned.
• Provide onsite and/or remote assistance to equipment users.
• Occasional after-hours support will be necessary.
• Expertise managing multiple priorities simultaneously.
• Manage assigned projects to deliver services in accordance with established objectives.
• Highly motivated and desire to continually learn new technologies.
• Professional and interpersonal communication skills when interacting with others.
• Ability to work with or without supervision.
• Maintain positive communications with all team members, clients, and volunteers.
• Ability to perform physical activities such as, but not limited to, lifting heavy equipment (up to 50lbs.), bending, standing, crawling, and walking.
• Respond to inquiries from staff, service providers, site personnel and outside vendors and provide technical assistance and support in a timely manner.
• This role contributes to the team in an effort to share knowledge, document procedures and SOPs and provide training where required.

Associate's degree in Information Systems or a related field and one (1) year of related experience required. Work experience may substitute for education requirement.