Scrum Master

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We strive to deliver the best experience for our customers and foster an inclusive workplace where all employees feel respected and valued.

As a Scrum Master within PNC's Retail Technology – ATM organization, you will be based in Birmingham, AL or Pittsburgh, PA. The role focuses on facilitating Agile practices across multiple teams to ensure timely delivery of value to customers.

• Create and maintain documentation (e.g., Confluence pages).
• Track project progress to ensure alignment with planned delivery timelines.
• Proactively follow up on action items and drive work to completion.
• Facilitate coordination across teams and ensure accountability.
• Participate in standard Agile ceremonies (stand‑ups, sprint planning, retrospectives).
• Collaborate with cross‑functional teams and stakeholders.
• Identify and remove blockers to keep projects moving forward.
• Support and facilitate generally one or two Scrum Teams, fostering Agile values and practices.
• Ensure team adherence to Agile principles and coach teams on the Scrum framework.
• Organize and facilitate ceremonies, identify improvement opportunities, and track overall team progress.
• Filter impediments and protect the team from outside influences to keep focus on priorities.
• Partner with the Product Owner to prioritize backlog items based on business value and readiness.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role in Agile facilitation and Scrum leadership.

• Agile Methodology
• Customer Solutions
• Information Management
• Organizational Analysis
• Product Lifecycle Management (PLM)
• Program Administration
• Scrum
• Software Testing

• Agile Development
• Coaching Others
• Conflict Management
• Design Thinking
• Group Facilitation
• Interpersonal Relationships
• IT Standards, Procedures & Policies
• Listening
• Planning and Organizing
• Problem Solving

Roles at this level typically require a university or college degree and 3+ years of relevant or direct industry experience. Certifications are often desired.

College degree – Bachelor’s.

No required certification.

No required license.

PNC offers a comprehensive benefits package including medical, prescription drug, dental, and vision coverage; life insurance, disability protection; 401(k) with company match and pension; stock purchase plans; dependent care reimbursements; educational assistance; a robust wellness program; paid time off (maternity, holidays, vacation, etc.); and additional benefits such as adoption, surrogacy, and doula reimbursements.

If an accommodation is required to participate in the application process, please contact  Applicants may also call  and say "Workday". All information will be kept confidential and used only to provide reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to FDIA, SAFE Act, and FINRA requirements regarding criminal history.

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