Payroll Operations Manager; nordic payroll

Position: Payroll Operations Manager (nordic payroll)
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With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling work forces to perform at their best.

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Responsible for the end to end client relationship, ensuring that all contractual agreements are delivered on time and accurately

Key Responsibilities End to end management of the client relationship, including all escalation

Work in partnership with Account Management to ensure accurate and timely contract revisions

Manage and identify deviations from the contractually defined standard scope of service including following the defined Change Request process. This may include but is not limited to, estimating and implementing changes and ensuring the defective input process is followed

Ongoing review of the Country Solution workbook and ensure updates are captured

Year End management

Effectively manage and monitor all client SLAs using the appropriate tools to ensure adherence to targets; if targets are not being met, root cause and action to be provided to your manager

Conduct Service Review meetings, ensuring actions and follow ups are timely and accurate

Lead Hypercare calls (where no SDM is assigned) to ensure actions are tracked and resolved

Liaise with internal stakeholders (AD, RSDM, SDM, SR, supporting functions) to ensure successful management of the client

Project Management to ensure successful implementation of any new service or processes

Working with Transformation and Products, in liaison with specialists, to implement automation and innovation

Management of internal stakeholders

Liaise with the JL3 to ensure the service is running as per our SLAs and KPIsSupport ITCAMs/ADs in ensuring the client is aware of any product enhancements

Payroll Legislation updates are fully documented by the specialist and understood by the team Annual planning reviewed and signed off by client(s) and JL3

Strada Security Standards are adhered and followed

Accountable that all root cause analysis is accurate and that preventative steps are implemented to limit any reoccurrence

Ability to recognize and deal appropriately with sensitive and confidential information

Handle all required purchase order management activities per the defined process

End to end management of the operational team, including regular individual reviews, training, performance management, absence management and overall adherence to Strada HR policies

Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate

Management of recruiting the correct Specialists for the team by working with the Recruitment Team Manage and monitor timely and accurate time recordings in the time management system

Keep team informed by conducting effective team meetings

Communication and alignment of team ensuring that business updates, innovation etc is fully understood by the whole team.

Maintain a professional environment; correct behaviors and enforce the use of business etiquette

Participates in projects and activities as needed and assigned

Key Criteria to monitor performance

Adherence to all Security and Compliance procedures
100% Attainment of customer SLA agreements

Adherence to quality standards

Team Performance within defined standards and customer contracts

Ability to effectively communicate with all levels within the business REQUIRED EXPERIENCE Professional / Job Experience Strong knowledge of MS Office tools such as Excel, Word, and Power Point Flexibility  to support a global and fast paced environment

Attention to detail

Excellent written and…