Entry Level Technician

MOUNTAIN BROOK BOARD OF EDUCATION

JOB DESCRIPTION

TITLE:

Entry Level Technician

SPECIALTY: PC, Laptop, and Peripheral Hardware

REPORTS TO:

Director of Technology

QUALIFICATIONS:

* Experience with current Windows and Apple operating systems

* Experience with configurations, and troubleshooting laptops, desktops/towers, and Chromebooks; MAC computers, various Apple laptops and iPads; and printers

* Experience with data projectors, digital document camera, and sound enhancement system desired

* Willingness to learn support new technologies

* Experience with network and local machine software installations

* Experience in imaging procedures

* Dell or equivalent certified

RESPONSIBILITIES:

* Provide technical support in all areas deemed necessary by the Director of Technology.

* Maintain inventory of necessary parts and determine need for replacement parts.

* Perform hardware maintenance and upgrades to include ordering parts and components.

* Configure and set up network printers.

* Set up and/or move technologies as necessary by rotation schedule and as directed by Director of Technology.

* Respond to all service requests in a timely fashion documenting actions taken.

* Communicate with local technology coordinators at each site regarding service request progress in one of the following ways: conference, e-mail, voice mail, or written note.

* Ensure service requests are successfully completed.

* Serve as liaison with vendors as appropriate.

TERMS OF EMPLOYMENT:
Twelve months (240 days) annually. Day as defined by the district.

* May exercise the 30-minute working lunch option. A working lunch is defined as being on-call and must be taken in an area where his/her work is performed.

EVALUATION:
Performance will be evaluated in accordance with Board policies on evaluation of non-certified personnel.