Character Formation Systems & Data Coordinator

Summary of Responsibilities

The Character Formation Systems & Data Coordinator partners with the Systems & Data Specialist to develop, administer, optimize, and continuously improve the systems, technology, reporting, and data infrastructure that support Character Formation. This role serves as a systems-minded problem solver who leverages technology, data, and innovation to improve operational effectiveness, strengthen reporting, and create scalable solutions that support student engagement and departmental growth.

• Administer Character Formation technology platforms including Engage, Housing Cloud, Blackboard, and future departmental systems.
• Maintain pathways, forms, workflows, permissions, and system configurations.
• Troubleshoot system issues and provide user support.
• Develop system documentation and user resources.
• Assist with implementation and training of new technology solutions.

• Promote consistent utilization of Character Formation technology platforms across the department.
• Develop user resources, training materials, and system documentation.
• Train teammates on new systems, enhancements, and best practices.
• Provide ongoing user support and troubleshoot technology-related questions.
• Encourage adoption of standardized processes and effective system utilization.

• Maintain the integrity and accuracy of departmental data.
• Develop and improve recurring reports and dashboards.
• Coordinate departmental and institutional scorecard reporting.
• Monitor participation trends, KPIs, and student engagement metrics.
• Validate data across systems.
• Prepare reports that support leadership decision-making.

• Evaluate existing systems and identify opportunities for improvement.
• Recommend solutions that improve efficiency, automation, and scalability.
• Research emerging technologies and best practices.
• Partner with the Systems & Data Specialist to implement system enhancements.
• Document workflows and establish best practices.

• Assume ownership of recurring systems administration, reporting, and technology responsibilities, creating capacity for the Systems & Data Specialist to focus on enterprise initiatives, strategic planning, and institutional priorities.
• Support implementation of Housing Cloud and future systems.
• Contribute to long‑range planning for scalable systems that support institutional growth.
• Analyze trends and provide meaningful insights that improve departmental effectiveness.

• Participate in ministry at Church of the Highlands and Highlands College by leading small groups.
• Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle.
• Support other areas and events of the Character Formation department as needed.
• Serve on cross‑functional teams or task forces as assigned.

• Function as a direct report to the Systems & Data Specialist while maintaining alignment with Character Formation leadership.
• Demonstrate intellectual curiosity and a commitment to continuous improvement.
• Exercise ownership by proactively identifying opportunities to strengthen systems and processes.
• Build collaborative relationships across departments.
• Contribute to innovation that advances the mission and growth of Highlands College.

• Mission‑driven with a passion for leveraging technology to advance ministry.
• Naturally curious and analytical.
• Innovative and resourceful.
• Systems thinker with exceptional problem‑solving ability.
• Self‑starter who proactively identifies solutions.
• Adaptable and energized by learning new technology.
• Demonstrates integrity, discipline, service, and excellence.
• Thrives in a fast‑paced, collaborative environment.

• Initiative
• Innovation
• Systems Thinking
• Problem Solving
• Resourcefulness
• Collaboration

• Ability to evaluate systems and recommend improvements.
• Strong analytical and reporting skills.
• Strong technical aptitude with the ability to quickly learn new systems.
• Ability to translate operational needs…