Technical Migration Senior Lead

About the Role

Technical Migration Senior Lead is an individual contributor who leads complex customer migration engagements from kickoff through successful go‑live. The role is a primary technical and strategic contact for the migration pod, building trust with customers, coordinating with Global Delivery Center (GDC) engineering partners, and ensuring every engagement delivers real, measurable value. The position blends customer relationship management with hands‑on technical execution, acting as a trusted advisor who bridges a customer’s legacy environment with their future‑state platform while providing feedback to Product and Engineering.

Applications for this position will be accepted on an ongoing basis. By applying to this role your resume will be reviewed by recruiters and hiring managers across the organization. Multiple roles are available across product areas, including Data
360, Revenue Cloud, Tableau, and Marketing Cloud.

• Lead end‑to‑end customer migration engagements—owning technical delivery, project health, and go‑live outcomes.
• Partner with Account Teams and Sales leadership to align migration goals with customers’ broader business strategy, renewal, and expansion objectives.
• Build strong relationships with business and technical stakeholders, translating complex migration challenges into actionable decisions.
• Develop and execute focused delivery plans that prioritize high‑impact milestones and hold pod‑level timelines to account.
• Facilitate enablement and alignment sessions to ensure customer teams are prepared for platform transitions.
• Drive adoption of AI agents and automation toolkits to accelerate data mapping, code conversion, and discovery—reducing manual effort and compressing delivery timelines.
• Collaborate closely with GDC partners, delegating repeatable tasks while maintaining accountability for output quality.
• Work with Outbound Product Managers to stay current on product roadmaps and translate field insights into product improvements.
• Identify underutilized platform capabilities and integrate them into migration roadmaps to increase customer throughput and adoption.
• Serve as a subject‑matter expert in at least one key domain:
  Marketing Cloud, Data
  360, Revenue Cloud, or Tableau.
• Apply AI literacy and prompt‑engineering skills to guide AI agents in data retrieval, migration health reporting, and task automation.
• Act as the technical point of contact during major migration incidents, coordinating with Engineering and Product to protect customer operations during cutover phases.
• Monitor technical trends proactively and provide tailored release recommendations to optimize migrated environments for performance and stability.

• 8+ years of experience in Professional Services, Customer Success, or Technical Consulting, focused on large‑scale platform migrations.
• Deep, hands‑on domain expertise in Marketing Cloud, Data
  360, Revenue Cloud, or Tableau.
• Demonstrated ability to drive business value, facilitate technical discussions, and navigate complex stakeholder conversations.
• Ability to translate complex technical architectures into business‑friendly language and guide customers through data transformations.
• Proven experience with global or offshore delivery models (e.g., GDC) to accelerate project delivery.
• Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds.
• Familiarity with AI agents or automation tools applied to data mapping, sentiment analysis, or task automation.
• Understanding of how target cloud platforms integrate with telephony systems, third‑party data sources, and self‑service portals.
• Degree or equivalent relevant experience required.

• Certifications in relevant domains (Marketing Cloud Consultant, CPQ Specialist, Data Cloud Consultant, Tableau Desktop Specialist).
• Prior experience as an individual contributor leading multi‑million‑dollar transformation engagements.
• Salesforce AI Associate or Agent blazer certifications.

Benefits include medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock…