IT Helpdesk/Systems
Job in
Birmingham, Jefferson County, Alabama, 35298, USA
Listed on 2026-07-18
Listing for:
Kelly Services
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support, Desktop Support
Job Description & How to Apply Below
$21 - $25
Enjoy onsite work with a team, have scripting experience and live in the Birmingham area? We have an IT System Support Analyst opening that might be a fit. In this role you will work the ticket cue, help with end of lease and answer incoming calls. T
Contract Duration: 6 months
** Required Skills & Experience*
* + High School diploma or equivalent, college degree preferred.
+ 2-4 years' experience installing, configuring and resolving complex PC support issues
+ Should possess strong customer service skills and good verbal communications skills.
+ Should possess strong working knowledge of Microsoft Office applications, Windows, O365 and Active Directory.
+ Should possess good analytical/trouble shooting skills.
+ Previous ticketing system experience is nice to have.
+ Should have A+ certification and possess good written skills.
+ Scripting or automation of processes/ideally Power Shell
** What You Will Be Doing*
* Daily Responsibilities
+ Provide first-level support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network.
+ Provide excellent customer service.
+ Must complete time critical assignments on time to meet company goals and customer deadlines.
+ Understands potential to be required to be on-call on nights or weekends or work weekend and night shifts
+ Must enter all work into ticketing system
+ Must comply with all policy and procedures of the company
+ Complete assigned tasks as assigned by the System Support Manager
+ Install and configure replacement PCs and peripherals.
+ Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware)
+ Provide support for PCs, printers, scanners, aircards and PDA devices.
+ Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.
+ Perform on-sight technical PC support for corporate personnel.
+ Ensures compliance with company's Performance Standards, with proper recognition of investment for long-term growth.
+ Recommend products as required and in accordance with polices.
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