Business Analytics Lead - Metrics & Insights

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Business Analytics Lead within the Metrics and Insights IT Group, you will work at PNC’s Pittsburgh, Pennsylvania, or Birmingham, Alabama IT Hub.

You will own the IT Performance Management Technology Program, including governance and oversight as well as ownership and reporting of Key Performance Indicators (KPIs). The team also manages reporting for Technology Objectives and Key Results (OKRs). The metrics and reporting generated by the team are shared with executive and senior leadership to provide transparent insights that enable strategic decision-making and prioritization.

Cross‑team collaboration is central to how Metrics and Insights operates. We consistently partner with the collective Technology Insights organization, Technology Risk, Technology Strategy, and the various teams that support each Technology leader. Familiarity and experience with Tableau and PowerBI are a plus. PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Leads the analytics processes across multiple functions or business units, leveraging an array of complex analytical tools to create data‑driven solutions. Serves as mentor to junior employees. Consults with clients and mentors consultants on tool and strategy implementation and monitoring, statistical scoring, business intelligence, data quality, and analytical product/solution development. Determines the optimal analytic approach and supports development, implementation, and enhancements.

Assists peers with guidance on analytic approaches for complex solutions. Conceptualizes, develops, and continuously optimizes analytical solutions for business leadership to enable data‑driven decision making. Analyzes results and makes recommendations for key business partners and senior management, or communicates conclusions from complex analytical solutions to a wide range of audiences.

Employees are expected to be customer‑focused—leveraging the values and practices that align customer needs and satisfaction as primary considerations in all business decisions. They must assess and effectively manage all risks associated with their business objectives and activities to ensure alignment with PNC’s Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role. Preferred skills include:

• Analytical Thinking
• Business Acumen
• Business Intelligence (BI)
• Concept Development
• Data Analytics
• Data‑Driven Decision Making
• Data Integration
• Executive Communications
• Market Research
• Performance Metrics
• Process Optimization
• Qualitative Research
• Strategic Planning
• Business Analytics
• Consulting
• Decision Making and Critical Thinking
• Effective Communications
• Emerging Technologies

Experience:

5+ years of industry‑relevant experience. A university or college degree, or an equivalent combination of education, certification(s), and experience, may be considered. No specific certifications or licenses are required.

Bachelor’s degree deemed sufficient; an equivalent combination of education, certification, and experience may be considered.

PNC offers a comprehensive range of benefits for full‑time employees, including medical and prescription drug coverage (with a Health Savings Account feature), dental and vision, employee and spouse/child life insurance, short‑ and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a wellness program.

Paid time off includes maternity and/or parental leave; up to 11 paid holidays; 9 occasional absence days; and 15–25 vacation days depending on…