Help Desk/Service Desk - HDSD
Job in
Birmingham, Jefferson County, Alabama, 35203, USA
Listed on 2026-07-19
Listing for:
LanceSoft Inc
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Job Title:
Help Desk / Service Desk 3
Location:
Birmingham, AL 35203 (Hybrid – 3 days onsite, 2 days remote)
Duration:
August 31, 2026 – July 31, 2029
Pay Rate: $26.03/hour
Shift Timings:
Monday–Friday, (5 AM CST-9 AM CST potential start times).
Job Description
The Help Desk/Service Desk 3 Analyst serves as the frontline point of contact for IT support, providing technical assistance and service request fulfillment to business users. The role involves troubleshooting hardware, software, network, and telecommunications issues while delivering excellent customer service. The analyst works closely with Infrastructure, Application, and Workplace Support teams to resolve incidents efficiently and ensure accurate documentation of all support activities.
Key Responsibilities
- Provide first-level technical support via phone and other communication channels.
- Troubleshoot and resolve hardware, software, network, and connectivity issues.
- Document incidents, service requests, and resolutions accurately.
- Coordinate with IT infrastructure, application, and workplace support teams.
- Escalate complex issues when necessary.
- Deliver exceptional customer service and maximize first-call resolution.
- Follow IT processes, procedures, and SOX compliance requirements.
- Maintain knowledge of enterprise IT systems and technologies.
- 1–3 years of IT Help Desk or Service Desk experience.
- Strong knowledge of Windows 10 desktop support.
- Experience supporting PCs, printers, phones, and related peripherals.
- Understanding of LAN/WAN networking concepts.
- Knowledge of telecommunications and access technologies.
- Experience with ticketing systems (Remedy preferred).
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication.
- Ability to multitask and work independently in a fast-paced environment.
- Strong customer service orientation.
- Bachelor's degree in a technology-related field preferred.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×