Director, Digital and Operations Transformation

Responsibilities

• Provide senior-level, strategic thought leadership and program management to align stakeholders and work streams.
• Oversee vendor selection, run governance, and coordinate change management for enterprise/complex Digital initiatives including Digital Reengineering.
• Support end-to-end efforts including consulting engagements and the transition into execution.
• Facilitate planning, execution readiness, and transparent reporting.
• Own operational processes supporting Digital Execution work in process ensuring digital work moves through the pipeline effectively and efficiently.
• Monitor work in process reports and implement actions to improve cycle time and throughput (velocity, throughput, flow efficiency, burndown, etc.).
• Lead the design and execution of multi-year digital and process transformation roadmaps aligned to digital strategy and growth objectives.
• Identify, prioritize, and scale digital initiatives that improve speed, quality, cost and customer experience.
• Lead creation of an executable plan and launch initial delivery waves with clear roles, cadence, and reporting.
• Coordinate the integrated plan (milestones, dependencies, phase gates) across RFP deliverables and follow-on execution.

• At least 7 years leading complex, cross-functional digital/technology programs.
• Bachelor’s degree
• Strong governance and multi-workstream planning (milestones, dependencies, phase gates).
• Experience coordinating change management (impacts, communications, readiness/adoption).
• Fluency with modern delivery ways of working (Agile/lean) and product environments.
• Executive-level communication and facilitation skills
• Experience in financial services and/or regulated environments (risk/compliance, model governance, vendor management considerations).
• Experience supporting digital channel transformation (mobile/web), customer journey modernization, and/or contact center and branch enablement.
• Exposure to data/analytics and Mar Tech modernization programs (measurement, personalization, decisioning, automation).
• PMO/portfolio management experience in product/value-stream operating models (e.g., quarterly planning, OKRs, release governance).
• PMP, PgMP, PMI-ACP, SAFe, or similar credentials (or equivalent experience).