Help Desk/Service Desk Analyst III
Job in
Birmingham, Jefferson County, Alabama, 35275, USA
Listed on 2026-07-21
Listing for:
4p-Consulting-Inc.
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Position: Help Desk / Service Desk Analyst III
Location: 600 18th St N, Birmingham, AL 35203
Duration: 3 Years
Client: Southern Company Services
Job SummarySouthern Company Services is seeking a Help Desk / Service Desk Analyst III to provide frontline technical support and serve as the primary point of contact for IT incidents and service requests in a 24x7 Technology Service Desk environment. The ideal candidate will combine exceptional customer service with strong technical troubleshooting skills to resolve hardware, software, network, and application issues while ensuring a positive end‑user experience.
Key Responsibilities- Provide first‑level technical support for hardware, software, network, and application issues.
- Respond to service requests and incidents via phone, email, and ticketing systems.
- Troubleshoot Windows, desktop, printer, network, and telecommunications issues.
- Document incidents, resolutions, and technical solutions accurately.
- Coordinate with Infrastructure, Application Support, and Workplace Support teams.
- Escalate complex issues and monitor incidents through resolution.
- Ensure compliance with IT policies, procedures, and SOX controls.
- Deliver exceptional customer service in a fast‑paced support environment.
- Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- 1–3 years of IT Help Desk or Service Desk experience.
- Strong knowledge of Windows operating systems, desktop hardware, networking (LAN/WAN), and Microsoft Office.
- Experience with IT ticketing systems (Remedy experience preferred).
- Excellent troubleshooting, communication, and customer service skills.
- Ability to prioritize multiple tasks and work independently.
- Help Desk
- Service Desk
- Windows 10/11
- LAN/WAN
- Active Directory
- Microsoft Office
- Remedy
- IT Support
- Desktop Support
- Network Troubleshooting
- Customer Service
- Incident Management
- Technical Support
- Ticketing Systems
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