Business Analytics Lead - Metrics & Insights

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Business Analytics Lead within the Metrics and Insights IT Group, you will work at PNC’s Pittsburgh, Pennsylvania or Birmingham, Alabama IT Hub.

As a Business Analytics Lead for Metrics and Insights, you will own the IT Performance Management Technology Program, which includes governance and oversight of the program as well as ownership and reporting of key performance indicators (KPIs). In addition, the team manages reporting for Technology Objectives and Key Results (OKRs).

The metrics and reporting generated by the team are socialized with executive and senior leadership to provide transparent insights that enable strategic decision‑making and prioritization.

Cross‑team collaboration is at the core of how Metrics and Insights operates. We consistently partner with the collective Technology Insights organization, Technology Risk, Technology Strategy, and the various teams that support each Technology leader.

Familiarity and experience with Tableau and PowerBI are a plus.

PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Responsibilities:

• Leads the analytics processes across multiple functions or business units leveraging an array of complex analytical tools to create data‑driven solutions. Serves as mentor to more junior employees.
• Consults with clients and mentors consultants on tool and strategy implementation and monitoring, statistical scoring, business intelligence, data quality, and analytical product / solution development.
• Determines the optimal analytic approach and supports development, implementation and enhancements.
• Assists peers with guidance on analytic approaches related to more complex solutions.
• Conceptualizes, develops and continuously optimizes analytical solutions for business leadership to enable data‑driven decision making.
• Analyzes results and makes recommendations for key business partners and senior management or communicates conclusions from complex analytical solutions to a wide range of audiences.

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licenses needed to be successful in this position.

Preferred

Skills:

Analytical Thinking, Business Acumen, Business Intelligence (BI), Concept Development, Data Analytics, Data‑Driven Decision Making, Data Integration, Executive Communications, Market Research, Performance Metrics, Process Optimization, Qualitative Research, Strategic Planning

Competencies: Analytical Thinking, Business Acumen, Business Analytics, Consulting, Decision Making and Critical Thinking, Effective Communications, Emerging Technologies

Work Experience: Roles at this level typically require a university / college degree, with 5+ years of industry‑relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

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