Operations Coordinator - SEC

Department: Operations - College SEC

Contract: Full-time

Salary: $50,000 - $57,500 base salary, plus bonus

Location: Birmingham, AL (Up to 5 days/week in the office)

As a College Live Ops Coordinator, you will work as part of a growing team to ensure the operational quality of Video Replay services for the southeastern Conference (SEC). The sports included in our SEC delivery span Women's Soccer, Volleyball, Men's & Women's Basketball, Baseball, and Softball.

The 2024-25 season marked our inaugural year partnering with the SEC. As we close out Year 2, we are looking to expand our team to further support and scale this delivery. We will equip you with comprehensive training, support, and full exposure to our proprietary systems. We highly encourage professional development and career progression to ensure you can make a lasting impact on what we do.

• Operational Quality: Take responsibility for the "live" operational quality of replay deliverables. Verify system readiness for every assigned sporting event and ensure all system workflows are strictly followed while corresponding directly with onsite personnel.

• Documentation & Training: Produce thorough documentation for (and assist in delivering) training programs for college replay staff, including both onsite technicians and the Birmingham team (in alignment with Service Ops).

• Workflow Refinement: Create and refine comprehensive documentation for operational workflows, including checklists, post-event reporting, and disaster recovery protocols.

• Process Improvement: Continuously challenge existing processes to identify operational gaps and inefficiencies.

• Hardware Monitoring: Partner with the Atlanta Project Team to monitor system performance and ensure any hardware anomalies or quirks are addressed in a timely manner with a definitive rectification plan.

• First-Line Issue Resolution: Act as the first level of resolution for operational software issues and challenges before escalating to the Tech Ops engineering teams.

• Software Feedback: Provide constructive feedback on software functionality, UI, and general ease of use from an end-user standpoint to help drive development.

Because this position is incredibly versatile, there is no "typical day in the life." Instead, your schedule will adapt to the sporting calendar, shifting between fast-paced live event support on game days and structured project collaboration mid-week.

• Event Readiness: Your primary role will be to ensure the quality of assigned events are operationally sound from pre-game, in-game, and post-game checklists.

• Primary Contact: You will be the main point of contact for on-site personnel if remote assistance is required, as well as relaying all necessary information regarding each assigned event to the wider Hawk-Eye team.

• Logistical Support: You and your team will be responsible for ensuring the operational preparedness of events that require logistical support and attention (Staffing, hardware/network/software requirements).

• Travel: You will be expected to travel at times to select events that require on-site staff, and times events around the conference that require Birmingham staff representation.

Essentials

• Core
  
  Soft Skills:
  
  High adaptability, a strong willingness to learn, and a genuine passion for sport.

• Remote Support
  
  Experience:
  
  A strong background in providing remote technical or operational support, with excellent system-level troubleshooting and communication skills.

• Attention to Detail: Meticulous attention to detail, specifically when creating and maintaining technical documentation.

• Process Improvement Mindset: Comfortable challenging current operational processes to drive improvements.

• Collegiate Sports Knowledge: A deep knowledge of collegiate sports and a general interest in the sports this encompasses.

• Problem-Solving Attitude: A proactive, solution-oriented mindset with a strong desire to learn, adapt, and grow your career within sports technology.

Desirables

• Industry
  
  Experience:
  
  Prior experience within the broadcast A/V industry.

• Non-Traditional & Live
  
  Hou…