Helpdesk Support Analyst

One of our clients in the Birmingham market is searching for a new Service Desk Technician to join their team. Additional information is listed below.

The Service Desk Analyst is responsible for providing the front‑line, single point of contact for business partners requiring assistance from the organization for issue resolution and service request fulfillment, and for handling new events that come into the Service Desk (24x7). The support analyst must combine world‑class customer service skills with technical expertise to ensure that the organization’s business partners’ needs are addressed on the initial contact, as often as possible.

• Help desk support
• Microsoft Office
• Service desk operations
• Windows 10
• Desktop support
• Technical support
• Customer service
• Ticketing system

Intermediate Level

Contract position based out of Birmingham, AL.

The pay range for this position is $20.00–$25.00 per hour. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Birmingham, AL.

This position is anticipated to close on August 3, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.