Information Technology Technician

We are seeking a highly motivated and skilled IT Technician to provide exceptional customer and technical support to our employees. The ideal candidate will have strong troubleshooting abilities, a passion for delivering excellent service, and the technical expertise to support a range of systems and software. As an IT Technician, you will play a vital role in ensuring smooth operation of various IT services.

Deskside Support: Provide in-person, on-site technical support to employees for issues with desktops, laptops, and peripherals, ensuring swift resolution of hardware and software problems.

Zoom Phone Support: Troubleshoot and resolve technical issues via phone, offering support for software and hardware queries, primarily for Windows operating systems.

Windows Operating Systems: Assist with the installation, configuration, and maintenance of Windows operating systems, ensuring optimal performance.

AV Systems: Support and troubleshoot Zoom video conferencing systems, including AV equipment, ensuring smooth meetings and video calls.

Printers and Peripherals: Troubleshoot and resolve issues related to networked printers, scanners, and other office peripherals.

Legal Applications: Provide support for legal-specific applications such as Net Documents, addressing user questions, configurations, and software-related issues.

Software Updates: Install and manage software updates for operating systems, legal apps, and other applications.

User Training: Provide training and guidance to employees on the effective use of technology, tools, and software.

Documentation: Maintain detailed logs of technical issues and resolutions, ensuring all support actions are properly documented in the help desk system.

Collaboration: Work closely with other IT team members to address escalated issues and ensure overall system performance is optimized.

Travel: Ability and willingness to travel to firm offices and remote locations as needed to provide on-site technical support, equipment deployments, office openings/relocations, and project assistance.

After hours: Participate in a 24/7 on-call rotation for emergency support.

Other Duties: As assigned.

Bachelors Degree in Computer Science or equivalent experience preferred.

• Minimum of 4 years in end user support
  , preferable in professional services (legal, accounting or medical).
• Proven experience as an IT Technician or in a similar support role.
• Expert knowledge of Windows 11 operating systems.
• Expert knowledge of Microsoft Office applications.
• Expert knowledge of PC hardware and peripherals.
• Familiarity with Zoom video conferencing and AV systems.
• Experience managing and supporting Microsoft Intune, including device enrollment, application management, compliance monitoring, endpoint administration, and Windows device lifecycle management.
• Experience with Microsoft 365 support, including user account management, licensing, Exchange Online, Microsoft Teams, SharePoint Online, One Drive, and basic Entra .
• Experience configuring and supporting Zoom Phone, including user provisioning, call queues, auto attendants, desk phones, soft phones, and number management.
• Experience utilizing Microsoft Copilot and other AI-powered tools to improve productivity, automate routine tasks, enhance end-user support, and streamline operational workflows.
• Experience with legal software applications such as Net Documents preferred.
• Excellent communication and customer service skills, with the ability to convey technical information to non-technical users.
• Ability to handle multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Various physical activity may be required.
• Proven experience as an IT Technician or in a similar support role.
• Expert knowledge of Windows operating systems (Windows 10, 11).
• Expert knowledge of Microsoft Office applications.
• Expert knowledge of PC hardware and peripherals.
• Familiarity with Zoom video conferencing and AV systems.
• Experience with legal software applications such as Net Documents preferred.
• Excellent communication and customer service skills, with the ability to convey technical information…