Facilities Operation Manager

Job Summary

Provides project leadership of client implementation and system application of document capture solutions to completion for ibml clients. This includes creating project plans, documenting specifications, software installation, training, and support.

• Lead customer implementation activities from project kickoff through go-live and support handoff.
• Work with customers, Sales, Solutions Engineering, Support, and internal teams to understand project requirements.
• Review project scope, Statement of Work, Knowledge Transfer details, hardware configuration, software requirements, and customer readiness.
• Create, publish, and maintain accurate implementation plans for assigned projects.
• Assist with pre-installation planning, scheduling, technical readiness, and customer coordination.
• Install, configure, and test ibml hardware and software solutions in customer environments.
• Validate system configuration against project requirements, customer expectations, and documented scope.
• Troubleshoot implementation issues related to software, hardware, Windows, SQL databases, networking, scanning workflows, and customer environments.
• Conduct organized and effective training for customers, operators, administrators, and third-party support teams.
• Document testing results, project status, open issues, and completion milestones.
• Support customer acceptance, go‑live activities, and transition to ibml Support.
• Provide feedback to Product Engineering and Software Development teams related to product enhancements, field issues, and customer requirements.
• Maintain current knowledge of ibml hardware, software, scanning platforms, and implementation best practices.
• Protect and properly manage company assets, tools, documentation, software, and intellectual property.
• Perform other duties as assigned by the Director of Professional Services.

• Bachelor’s degree in Business, Computer Science, Management Information Systems, or a related field; or equivalent work experience.
• Minimum of 5 years of experience in technical delivery, system integration, implementation, imaging systems, or solution support.
• Minimum of 2 years of experience in customer-facing project implementation, business systems, imaging equipment, or technical support.
• Strong knowledge of Windows operating systems.
• Working knowledge of Microsoft SQL Server and database concepts.
• Understanding of LAN/networking concepts, including IP addressing, permissions, connectivity, and basic troubleshooting.
• Ability to install, configure, test, and troubleshoot software and hardware solutions.
• Strong written, verbal, and interpersonal communication skills.
• Ability to work independently while traveling and manage priorities with limited supervision.
• Ability to manage multiple projects at the same time.
• Ability to travel up to 60–70%, including occasional weekends based on project needs.
• Willingness to travel within North America, South America, and the Caribbean.
• Basic knowledge of programming languages.
• Some knowledge of ibml Scanning platforms.

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