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Senior IT Help Desk Specialist — Court Software Expert
Job in
Birmingham, Jefferson County, Alabama, 35275, USA
Listed on 2026-07-27
Listing for:
Neumo
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Neumo is seeking a seasoned Help Desk professional to support the Justice Business Unit. You will promptly respond to Help Desk calls, perform expert triage, and drive timely resolution of customer service tickets while maintaining proactive communication during outages and service activities.
As a SME, you will cross-train across products, monitor queues in the case management system, troubleshoot at the application level, and contribute to the knowledge base to empower end-users and fellow
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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