Senior Help Desk Analyst

ANTICIPATED DURATION

From 08/03/2026 to 08/03/2029

• Provide frontline support as the single point of contact for business partners requiring assistance from the Technology Organization (TO).
• Respond to support needs promptly, utilizing phone and voice communication technologies.
• Communicate and educate end-users about current and future technology products.
• Coordinate communication with Infrastructure Operations Center, Application Portfolio teams, and other support units.
• Follow established processes and procedures, including Sarbanes-Oxley controls.
• Work collaboratively with other technology departments and key business units.
• Ensure accurate documentation of incidents for trend analysis and call avoidance.
• Develop solutions and fix technology issues for clients.
• Contribute to meeting business partners’ technology needs and satisfaction.

• B.S. degree in a technology related field, preferred.
• 1 to 3 years’ experience in computer/technology field, preferred.
• Thorough knowledge of information technologies, infrastructure, and telecommunication transport.
• Ability to build and maintain relationships within IT and other departments.
• Demonstrated willingness to take ownership of technical issues.
• Exceptional analytical abilities and problem-solving skills.
• Ability to manage multiple tasks and priorities.
• Ability to make decisions independently with little or no management input.
• Self-starter with initiative and independent thinking.
• Strong oral and written communication skills.
• Comprehensive knowledge of IT software and hardware configurations, including desktops, printers, phones/radios, network configurations, and Windows 10.
• Knowledge of LAN/WAN technology.
• Working knowledge of mainframe technology and associated applications.
• Working knowledge of access technologies and telecommunication terminology.
• Knowledge of Remedy Event Management System.

• Experience working in customer service roles in a technical environment.
• Familiarity with enterprise IT support processes and tools.
• Ability to handle high-volume support and incident documentation.
• Capacity to operate with minimal supervision and autonomy.
• Experience with Sarbanes-Oxley compliance procedures.

The hourly pay rate range for this position is $25.00 to $35.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.