System Reliability & Support Specialist Sr Production Support

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Systems Reliability and Support Specialist Sr. within PNC's Site Reliability Engineering Center (SRC) you will be based at one of PNC's Information Technology Hubs:
Cleveland, Ohio;
Pittsburgh, Pennsylvania;
Dallas, Texas;
Birmingham, Alabama;
Denver, Colorado;
Phoenix, Arizona.

• Vulnerabilities Management
• Incident Management
• Installing and renewing certifications
• Working with Windows and Linux
• Configuring servers to new standards
• Ensuring projects are completed by target dates from start to finish
• Team on call support part of the role with gradual initiation into the rotation

• Production Support and related documentation
• Operating systems upgrade for Linux and Windows servers
• Dynatrace / Logscale

• Jira/Confluence
• Service Now
• SQL/ETL – (SQL server installation and queries) (ETL - would require ability to code if necessary, triage and detect errors/troubleshooting)

Monitor, maintain and support systems and software to ensure stability and compliance to technology standards. Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability. Incident detection, resolution and/or escalation. Conducts root cause analysis and correction resulting in prevention. Monitors systems availability, performance, and capacity against baseline metrics and reports trends.

Reports out information to support stabilization. Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff. Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

• Customer Focused
  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk
  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

• Application Development
• Business Management
• Customer Solutions
• Design
• Group Problem Solving
• IT Documentation
• Process Improvements
• Release Management
• Site Reliability Engineering
• Software Solutions
• User Experience (UX) Design

• Analytical Thinking
• Application Maintenance
• Application Programming Interfaces (API's)
• Decision Making and Critical Thinking
• IT Environment
• IT Incident Management
• IT Service Management (ITSM)
• IT Standards
• Procedures & Policies
• Packaged Application Integration
• Software Reliability Management
• System Development Life Cycle
• Technical Troubleshooting

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $75,000.00 – $ Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Generally, this…