IT Technician

Bradley, One Federal Place, Birmingham, Alabama, United States of America

Posted Wednesday, July 22, 2026 at 6:00 AM

Position Summary:

We are seeking a highly motivated and skilled IT Technician to provide exceptional customer and technical support to our employees. The ideal candidate will have strong troubleshooting abilities, a passion for delivering excellent service, and the technical expertise to support a range of systems and software. As an IT Technician, you will play a vital role in ensuring smooth operation of various IT services.

Key Responsibilities:

• Deskside Support:
  Provide in-person technical support to employees for issues with desktops, laptops, and peripherals, ensuring swift resolution of hardware and software problems.
• Zoom Phone Support:
  Configure, provision, troubleshoot, and support Zoom Phone services, including user onboarding, call routing, auto attendants, call queues, number assignments, desk phones, soft phones, and related hardware/software issues.
• Windows Operating Systems:
  Assist with the installation, configuration, and maintenance of Windows operating systems, ensuring optimal performance.
• AV Systems:
  Support and troubleshoot Zoom video conferencing systems, including AV equipment, ensuring smooth meetings and video calls.
• Printers and Peripherals:
  Troubleshoot and resolve issues related to networked printers, scanners, and other office peripherals.
• Legal Applications:
  Provide support for legal-specific applications such as Net Documents, addressing user questions, configurations, and software-related issues.
• Software Updates:
  Install and manage software updates for operating systems, legal applications, and other software.
• User Training:
  Provide training and guidance to employees on the effective use of technology, tools, and software.
• Documentation:
  Maintain detailed logs of technical issues and resolutions, ensuring all support actions are properly documented in the help desk system.
• Collaboration:
  
  Work closely with other IT team members to address escalated issues and ensure overall system performance is optimized.
• Travel:
  Ability and willingness to travel to firm offices and remote locations as needed to provide on-site technical support, equipment deployments, office openings/relocations, and project assistance.
• After Hours Support:
  Emergency support on call (24x7) on a rotational basis.

Job Requirements:

• Bachelor's Degree in Computer Science or equivalent experience preferred.
• A minimum of four years in a computer end-user support role, preferably in a professional services office environment such as a legal, accounting, or medical services organization.
• Proven experience as an IT Technician or in a similar support role.
• Expert knowledge of Windows 11 operating systems.
• Expert knowledge of Microsoft Office applications.
• Expert knowledge of PC hardware and peripherals.
• Familiarity with Zoom video conferencing and AV systems.
• Experience managing and supporting Microsoft Intune, including device enrollment, application management, compliance monitoring, endpoint administration, and Windows device lifecycle management.
• Experience with Microsoft 365 support, including user account management, licensing, Exchange Online, Microsoft Teams, SharePoint Online, One Drive, and basic Entra .
• Experience configuring and supporting Zoom Phone, including user provisioning, call queues, auto attendants, desk phones, soft phones, and number management.
• Experience utilizing Microsoft Copilot and other AI-powered tools to improve productivity, automate routine tasks, enhance end-user support, and streamline operational workflows.
• Experience with legal software applications such as Net Documents preferred.
• Excellent communication and customer service skills, with the ability to convey technical information to non-technical users.
• Ability to handle multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Various physical activity may be required.
• Proven experience as an IT Technician or in a similar support role.
• Expert knowledge of Windows operating systems (Windows 10, 11).
• Expert knowledge of Microsoft Office applications.
• Expert knowledge of PC hardware and peripherals.
• Familiarity with Zoom video conferencing and AV systems.
• Experience with legal software applications such as Net Documents preferred.
• Excellent communication and customer service skills, with the ability to convey technical information to non-technical users.
• Ability to handle multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Various physical activity may be required.

Why Join Bradley?

We offer more than just a job — we provide a place to build your career. Bradley offers:

• Competitive salaries, commensurate with experience.
• Comprehensive benefits including medical, dental, vision, life, disability, and retirement.
• Professional development support, including CLE tracking and training programs.
• A collaborative, inclusive, and…