Tech Support Specialist: Frontline IT Troubleshooter
Job in
Birmingham, Jefferson County, Alabama, 35275, USA
Listed on 2026-08-12
Listing for:
Fusion HCR
Full Time
position Listed on 2026-08-12
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Fusion HCR is seeking a Tech Support Specialist for a technology-driven company in Birmingham, Alabama. You will be the face of the IT helpdesk, delivering fast, empathetic resolutions to end-user requests.
Responsibilities include frontline ticket management in Connect Wise, basic hardware and software support, AD access, and collaboration with Tier 2/3 engineers to drive timely solutions. We value clear communication, a customer-first attitude, and a proactive mindset.
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