Messaging Systems Engineer II

• Monitors performance metrics.
• Maintains and updates servers and software.
• Supports data and system needs of users and documents appropriately.
• Supports technical incidents and user management.
• Knows how to warehouse data, backup and recovery.
• Configures databases.
• Designs and implements business solutions.
• Defines data and system requirements.
• Performs ad hoc troubleshooting.

• High school diploma or equivalent required.
• Associate degree or Undergraduate degree preferred.
• Minimum 4 years of experience.
• Relevant Information Technology certifications preferred.
• Familiarity with regulatory compliance, including HIPAA, Sarbanes-Oxley, Privacy and Security, PCI
• Intermediate, demonstrated understanding in the following competency areas:
• Troubleshooting abilities in multi-tier architecture
• Manage and maintain site-related documentation
• Produce progress, problem and status reports, as required by management
• Manage service providers for prompt problem resolution
• Incident Management, Change management and Problem Management
• Hardware installation, configuration and maintenance
• Software installation, configuration and maintenance
• Performance monitoring and tuning
• System backup and recovery methods
• Disaster recovery processes
• Group interaction and influence to accomplish tasks and solve technical problems
• Small project management
• Peer training
• Capacity planning
• Small-scale infrastructure design and implementation
• Research and recommendation of solutions
• Messaging Systems Engineer II requirements Experience in implementation, administration, and support of one or more of the following technologies:
• Microsoft SQL Server 2019 or later to support enterprise applications
• Microsoft M365 Exchange Online
• Microsoft SharePoint 2019 or later and M365 SharePoint Online
• Microsoft M365 Defender and Compliance
• Microsoft Dynamics 365 CRM 9 or later
• Microsoft Teams
• Microsoft Power Platform and Dataverse
• Microsoft InTune Endpoint Management
• Microsoft Azure Dev Ops
• Microsoft Active Directory and Entra
• Microsoft Windows Operating Systems
• ProofPoint Email Gateway and Archive Services
• Open Text Right Fax 10.6 or later
• Video CMS to support large corporations (Panopto)
• Scripting languages (Power Shell, Perl, Linux shell, etc.)

Demonstrates expertise in managing and maintaining IT systems, including performance monitoring, troubleshooting, and disaster recovery. Proficient in configuring databases and supporting enterprise applications using Microsoft technologies.

• Microsoft SQL Server 2019
• Incident Management
• Disaster Recovery Processes
• Performance Monitoring and Tuning
• Troubleshooting Abilities in Multi-Tier Architecture

• Database Configuration
• System Backup and Recovery
• Hardware Installation and Maintenance
• Software Installation and Maintenance
• Small Project Management
• Capacity Planning
• Scripting Languages (Power Shell, Perl, Linux Shell)
• Technical Incident Support
• Data Warehousing
• Business Solution Implementation

• Group Interaction
• Peer Training
• Problem Solving
• Influence to Accomplish Tasks

• Relevant Information Technology Certifications

• HIPAA
• Sarbanes-Oxley
• Privacy and Security
• PCI Compliance

• Microsoft M365 Exchange Online
• Microsoft SharePoint 2019
• Microsoft Dynamics 365 CRM
• Microsoft Teams
• Microsoft Azure Dev Ops
• Microsoft Active Directory
• ProofPoint Email Gateway
• Open Text Right Fax
• Video CMS (Panopto)
• Microsoft Power Platform