Systems Administration Manager– Unified Communications

Systems Administration Manager– Unified Communications

The Manager, Systems Administration – Unified Communications is responsible for supporting, operating, and advancing enterprise Unified Communications (UC) services, with Microsoft Teams as the primary platform. This role owns day‑to‑day service reliability and drives continuous improvements across collaboration and enterprise voice capabilities.

Recruiting for this role ends on 9/2/2026.

This position is ideal for a hands‑on technical leader who brings strong UC and telecom fundamentals, can take ownership of projects and in‑flight work, and communicates effectively with technical and business stakeholders. Success in this role comes from sound troubleshooting, disciplined execution, and the ability to learn quickly in a fast‑paced, multi‑vendor enterprise environment.

Responsibilities:

Operate and support enterprise Unified Communications services with Microsoft Teams as the primary platform, including voice and collaboration capabilities.

Own service health for UC, including incident response, troubleshooting, root cause analysis, and driving corrective/preventative actions.

Lead UC initiatives such as new deployments, configuration changes, upgrades, migrations, integrations, and service improvements.

Serve as an escalation point for complex issues impacting calling, telephony, conferencing, and real‑time communications; coordinate cross‑team troubleshooting as needed.

Translate business requirements into practical, supportable technical designs; document decisions, risks, and operational impacts.

Partner with Network, Security, Identity, End User Support, and other teams to ensure end‑to‑end reliability and a consistent user experience.

Coordinate with external vendors and service providers for implementation support, incident escalation, change execution, and ongoing service delivery.

Plan and manage work across multiple concurrent priorities; provide clear status, timelines, and dependency management.

Maintain and improve operational documentation, support runbooks, standards, and knowledge articles; identify opportunities to reduce operational toil.

The successful candidate would possess these skills

Ability to work independently and collaborate as part of a team Effective written and verbal communication skills

Meticulous attention to detail and quality of work product

Ability to build and sustain professional relationships

Ability to lead projects or work streams

Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

Strong interpersonal skills and professional demeanor

Ability to meet deadlines

Ability to mentor and provide clear guidance to others

The team

Deloitte Technology US (DT - US) helps power Deloitte’s success, which serves many of the world’s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The ~3,000 professionals in DT - US deliver services including:

Cyber Security Applications Relationship  Management Strategy & Communications Project Management

The Technology and Infrastructure Organization works together to transform how DT - US deploys technologies and services to meet the dynamic needs of Deloitte professionals and help increase their productivity.

Qualifications

Required:

Bachelor’s Degree or equivalent in Computer Science, Information Systems, or related field.

Minimum 6 years of related experience supporting Unified Communications and telecommunications, including VoIP concepts, call routing, numbering concepts, and enterprise voice fundamentals.

Hands‑on experience supporting Microsoft Teams in an enterprise environment (administration and operations).

Networking fundamentals relevant to real‑time communications (e.g., how network conditions impact call quality and service reliability).

Working familiarity with how UC platforms interact with enterprise infrastructure (identity, networks, SBCs, carriers/service providers, and endpoint ecosystems).

Experience troubleshooting complex, multi‑component issues and…