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VoIP CX Specialist — Troubleshooting & Support
Job in
Birmingham, Jefferson County, Alabama, 35275, USA
Listed on 2026-08-30
Listing for:
C Spire
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
C Spire is seeking a Customer Experience Specialist, VoIP (Levels I & II) to deliver remote technical support for VoIP services including Broad Works and Webex Calling. You will diagnose and resolve multi-layer VoIP issues, document cases, and collaborate with engineers to ensure high-quality customer outcomes.
The role emphasizes strong troubleshooting, thorough documentation, and the ability to analyze trends. It offers growth into advanced engineering or leadership paths within C Spire.
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