Business Systems Analyst

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst within PNC’s SRC organization, you will be based in Pittsburgh, PA, Columbus, OH, or Strongsville, OH, Birmingham, AL or Dallas, TX.

• Assist with organizational change management activities for system enhancements, process improvements, and technology initiatives by assessing impacts, identifying risks, and developing strategies that support successful adoption and business readiness.
• Partner with business stakeholders, project teams, and technical resources to gather requirements, understand current-state and future-state processes, and align change initiatives with business objectives and operational needs.
• Develop and execute change management plans, including stakeholder engagement strategies, communication plans, training programs, and adoption metrics to drive user acceptance and maximize business value.
• Facilitate change impact assessments, workflow analysis, and process mapping activities to evaluate organizational impacts and ensure effective transition planning across affected teams and functions.
• Coordinate User Acceptance Testing (UAT) efforts by engaging business users, developing test scenarios, validating business processes, and ensuring solutions meet organizational requirements prior to deployment.
• Create and maintain change management documentation, training materials, process guides, communication artifacts, and knowledge resources to support sustainable adoption and operational continuity.
• Collaborate closely with IT, project managers, developers, and business leaders to manage change requests, assess downstream impacts, support release readiness activities, and ensure successful implementation of system changes.
• Will drive analysis and morning scrum meetings.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Participates in developing functional requirements for business systems; tests, trains and implements applications.
• Translates clients requirements to functional documentation; participates in technical designs and test planning .
• Designs, prototypes, configures, and tests new or enhanced applications .
• Performs customer support processes and activities for the implementation of new or existing applications .
• Monitors the efficiency and effectiveness of application operations and troubleshoots problems, as necessary .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Application Development, Business Management, Business Requirements, Change Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Process Mapping, Release Management, Software Solutions, User Acceptance Testing (UAT), User Experience (UX) Design

Application Testing, Business Assessment, Business…